Redefining expectations and continuous improvements are two of Nakamichi’s key pillars. The DNA program is a one of a kind program created to accomplish those commitments. The program is a curated customer service experience provided by our in house, expert team of Ninjas based in San Jose, California.

Each Ninja is a Shockwafe soundbar owner and has undergone over 500 hours of intense training on our system as well as the market’s most popular devices. For the lifetime ownership of your Shockwafe system, you will be paired with a Ninja concierge that is specialized in your home theater devices, ensuring speedy and seamless assistance at all times.

Sign up to meet your dedicated Nakamichi Ninja and start experiencing world-class VIP interactions today.

Find out more about the Nakamichi Ninja team here.

This program is completely free-of-charge but you will have to be an owner of a Nakamichi Shockwafe system to be eligible for sign-up.

As a Nakamichi DNA member, your relationship with us will last a lifetime upon sign-up.

No, the DNA program does not extend your warranty. All Nakamichi Shockwafe soundbars have a one year limited warranty from the original date of purchase of the product. Your DNA Ninja will be in charge of facilitating warranty services. Find out more about our warranty terms here: www.nakamichi-usa.com/warranty

Yes! All Nakamichi VIPs who are owners of our Shockwafe soundbars are eligible for registration.

You can also locate the serial number (E.g. eARC92XXXXXXXX) behind your subwoofer / soundbar or on the warranty card provided to you.

A Ninja will be assigned to you based on a short questionnaire about your system configuration before joining the program.

Amazon, Best Buy, B&H & Ebay

Please click here to email us at support@nakamichi-usa.com with the following information:

> Screenshot of your order indicating your order ID

> Serial number (E.g. S92XXXXXXXX) of your soundbar

We will get back to you soon after checking on the above proof of purchase details.